365 baji Privacy Policy

Section 01 Definitions and Introduction

This privacy policy ("Policy") sets out the terms governing the exchange of information between the 365 baji platform ("Platform", "Website", "we") and its users ("you", "member"). Under this policy, "personal information" means any information that is capable of identifying a person, directly or indirectly.

365 baji is an online betting and gaming platform for Bangladeshi users. By using our services you are considered to have accepted all terms of this policy. This policy operates alongside our Terms and Conditions and both documents should be read together.

1.1 Scope of Application

This privacy policy applies to all services of 365 baji, including the web browser-based platform, Android and iOS mobile applications, customer support channels, and email communications. Third-party websites or services are governed by their own privacy policies, and 365 baji is not responsible for those.

Section 02 Information We Collect

365 baji collects only the information that is necessary for the proper operation of our services. We never collect excessive or irrelevant information.

2.1 Registration and Account Information

Information you provide when creating an account:

• Full name and date of birth
• Email address and mobile number
• Residential address in Bangladesh
• Preferred username and password
• Mobile banking account number (bKash, Nagad, Rocket, or Upay)

2.2 Identity Verification (KYC) Information

To verify your account and protect financial transactions, we may collect the following documents:

• Scanned copy of National ID (NID) or passport
• Birth registration certificate (where applicable)
• Selfie or photo identity verification
• Bank statement or mobile banking transaction record

2.3 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Session duration and user activity logs
• Transaction history and betting activity data
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

When you contact customer support, send an email, or use live chat, the content of your messages and your communication history are stored in our system.

Section 03 Purpose of Data Use

365 baji uses collected information only for the purposes listed below. We do not sell your information to third parties for any commercial purpose.

3.1 Promotional Communications

If you give consent during account registration, we may send promotional messages to your email or mobile number. You can withdraw this consent at any time from your account settings. Even after withdrawal, transaction-related or security-related essential messages may continue to be sent.

3.2 Statistics and Analytics

We use anonymised personal information for statistical purposes — to review platform performance, decide on adding new games or features, and improve user experience. No specific individual can be identified from the anonymised data used in this analysis.

Section 04 Disclosure and Sharing of Information

365 baji does not sell or rent your personal information to any third party. However, information may be shared in the specific circumstances below:

4.1 With Service Providers

Certain third-party service providers are used to operate our services, such as payment processors (bKash, Nagad, Rocket, Upay, and bank transfer service providers), game software developers, data hosting, and cybersecurity services. These organisations may use information only for the specified purpose under strict confidentiality agreements.

4.2 Legal Obligations

We may be legally required to disclose information under applicable laws in Bangladesh, court orders, or requests from competent authorities. Any such disclosure will be limited to what the law requires.

4.3 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the successor organisation. We will notify you appropriately in such circumstances.

Section 05 Cookies and Tracking Technologies

The 365 baji platform uses cookies and similar technologies, which are small files stored in your browser. These help ensure platform functionality and improve your experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and manage security tokens. Without these, the platform will not function properly.
• Functional Cookies: For your language preferences, session settings, and personalised experience.
• Analytics Cookies: Collect usage statistics to help improve the platform.
• Security Cookies: To detect suspicious activity and prevent unauthorised access.

5.2 Cookie Controls

You can manage cookies from your browser settings — however, disabling essential cookies may affect certain platform functions. You have the right to decline analytics and functional cookies.

Section 06 Data Retention and Security

365 baji has adopted industry-standard security measures to protect your information. All data stored on our servers is secured through SSL encryption.

6.1 Technical Security Measures

• Data transmission via 256-bit SSL/TLS encryption
• End-to-end encryption for sensitive information
• Regular security audits and vulnerability testing
• Two-Factor Authentication
• Automated suspicious activity detection system

6.2 Data Retention Period

We retain your information while your account is active and for a defined period after it is closed. Financial transaction records may need to be retained for an extended period. Once the required period has passed, information is securely deleted.

6.3 Response to a Data Breach

In the event of a data breach, 365 baji will take remedial action promptly and notify affected users in a timely manner in accordance with applicable law. Our incident response team remains alert at all times.

Section 07 Your Rights Over Your Information

365 baji believes you should have control over your own information. You may exercise the following rights at any time:

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time. In some cases, legal obligations may mean that complete deletion of information is not possible.

To learn more about responsible betting and managing your account, read our Responsible Gaming guidelines, where self-exclusion and limit-setting options are discussed in detail.

Section 08 Children and Minor Users

All services of 365 baji are strictly for users aged 21+. We do not knowingly collect information from or provide services to anyone under 21 years of age.

Age verification is mandatory at registration. If a user provides a false age and this is proven, the account will be closed immediately and all related information will be deleted. If a parent or guardian suspects their child has registered without permission, they are requested to notify our support team without delay.

Section 09 Policy Changes and Updates

365 baji may review and revise this privacy policy from time to time. If any significant changes are made to the policy, you will be informed in the following ways:

• A notification sent to your registered email address
• An on-screen notice when you log in to the platform
• A change to the "Last Updated" date at the top of this page

Continuing to use the platform after a revised policy is published indicates your acceptance of the new policy. If you have any objection to the changes, you are advised to discuss the matter with the support team before closing your account.

For general questions and information about using the platform, visit our Frequently Asked Questions section, where questions about privacy and security are also answered.

Section 10 Contact Us

If you have any questions, concerns, or requests to access information regarding this privacy policy, please contact us. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.