FAQ
365 baji FAQ — VIP, Withdrawals and More
The questions that come up most while playing at 365 baji — how VIP cashback works, how long withdrawals take, what volatility means in slot games, or whether live casino runs on mobile — are all answered in detail on this page. Go directly to the category you need.
VIP Benefits
What benefits the 365 baji VIP program offers, how cashback is calculated and how tier changes work — all questions answered here.
The 365 baji VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback increases at each tier — starting from a maximum of 0.3% at Bronze and going up to a maximum of 1.5% at Diamond. Higher tiers also come with priority support, special offers and personalised benefits.
Cashback is calculated on your total net loss for the week — that is, total losses minus total winnings. For example: a Gold tier member with a net loss of ৳20,000 for the week will receive ৳20,000 × 0.9% = ৳180 in cashback. If your winnings exceed your losses in a given week, no cashback applies for that week.
At 365 baji, VIP tiers advance based on a player's overall activity — regular play and staying active are the main criteria. The more active you are, the greater the chance of moving up sooner. For specific details on tier changes, contact 24/7 live chat.
Diamond is the highest tier in the 365 baji VIP program. In addition to a maximum weekly cashback of 1.5%, Diamond members get a dedicated account manager, priority withdrawal processing and access to exclusive seasonal offers. Diamond members may also get early access to new games and promotions.
The Silver tier offers a maximum weekly cashback of 0.6% and the Gold tier offers a maximum of 0.9%. For example: on a net loss of ৳20,000, Silver pays ৳120 and Gold pays ৳180 in cashback. Moving up to Gold makes a noticeable difference for regular players.
Casino and Table Games
All questions answered on live dealers, Baccarat, Teen Patti and playing live casino on mobile.
365 baji Casino table game bet limits vary by game and table. Low-limit tables are generally available for smaller budgets, and high-limit tables are available for experienced or high-roller players. To find the limits for a specific game, check the table details in that game's lobby.
Teen Patti is a classic South Asian three-card game — the hand with the highest-value three cards wins. Andar Bahar is simpler: one card is revealed face up, and players bet on whether the next card of the same value will land on the Andar (left) or Bahar (right) side. Both games are available at 365 baji in live and online versions.
In live dealer games, a real dealer runs the game via video stream from an actual studio. You place bets directly from your browser or app and watch every move the dealer makes in real time. 365 baji offers games from multiple studios including Evolution, Pragmatic Play Live and Ezugi.
Yes, live casino works on mobile. The 365 baji live casino section runs fully in a mobile browser, and the Android and iOS apps deliver the same streaming quality. For the best experience, use a stable Wi-Fi or 4G/5G connection and keep battery saver mode off.
Baccarat has two sides — Player and Banker. Each side receives two cards; the side with a point total closest to 9 wins. 10s, Jacks, Queens and Kings count as zero; all other cards count at face value. You can bet on Player, Banker or Tie. 365 baji offers multiple Baccarat tables where you can also chat in Bengali.
Withdrawals
Details on withdrawals via bKash, Nagad and other methods, processing times and withdrawing bonus funds.
At 365 baji, withdrawals via bKash and all other supported methods — Nagad, Rocket, Upay and bank transfer — are generally completed within 15 minutes to 2 hours. Once your request passes the verification step, the funds are sent to your wallet automatically.
Yes, the mobile wallet or bank account used for withdrawal must match the name registered on your 365 baji account. Withdrawals to third-party accounts are not accepted. This is a mandatory requirement for user security and fraud prevention.
A pending withdrawal means the request is under review. It is usually resolved within 15 minutes to 2 hours. If it remains pending beyond that time, contact 365 baji's 24/7 live chat with your transaction ID and the support team will assist you promptly.
Yes, the withdrawal service at 365 baji runs seven days a week, 24 hours a day. Withdrawals via bKash, Nagad, Rocket and Upay are available on Fridays and public holidays as well. Bank transfers may depend somewhat on the bank's business hours.
To withdraw bonus winnings, you must complete the wagering requirement. For example: a 120% bonus on a ৳1,000 deposit gives you ৳1,200 in bonus funds, and you must complete ৳1,200 × 15 = ৳18,000 in wagering before those bonus winnings can be withdrawn. You cannot withdraw a bonus balance before the wagering is finished.
Device and Technical Issues
Answers to questions about the app, mobile browser, clearing cache and supported devices.
Yes, the 365 baji app is available for both Android and iOS. The app is available through official channels. You can log in, deposit, play games and withdraw — all features are fully supported and it delivers the complete site experience.
Absolutely. The 365 baji website is fully optimised for mobile browsers. On Chrome, Firefox or Samsung Internet the site automatically loads in a mobile-friendly layout. Slots, live casino, sports betting — all sections work equally well in the browser.
First, clear the cache and cookies in your browser or app. On Android: Settings > Apps > Browser > Storage > Clear Cache; on iOS: go to Safari settings and clear History and Website Data. Then check your internet connection again. If the problem persists, contact 365 baji live chat.
On Android, open the site in Chrome, tap the three-dot menu on the right and select "Add to Home Screen". On iOS, tap the Share icon in Safari and choose "Add to Home Screen". This lets you open 365 baji directly from your home screen just like an app.
365 baji runs on any modern Android or iOS smartphone or tablet, and on Windows or Mac desktop and laptop computers. For best performance, Android 8.0 or iOS 13 or later and the latest version of Chrome or Safari are recommended. Older or low-RAM devices may experience some buffering in live streaming games.
Slot Games
Learn about demo mode, volatility, choosing slots by budget, free spins and progressive jackpots.
The 365 baji Slots section offers a demo or fun mode on many games where you can play with virtual coins at no risk. This is a great way for new players to understand a game's mechanics, bonus features and paylines. However, winnings in demo mode cannot be withdrawn as real money.
Volatility describes the relationship between risk and reward in a game. Low-volatility slots pay out small wins frequently — good for playing over a longer session. High-volatility slots pay out less often but the amounts can be larger — better suited to a bigger budget. Mid-volatility slots offer an experience between the two.
The minimum deposit at 365 baji is ৳500, which can be made via bKash, Nagad, Rocket, Upay or bank transfer. A deposit of this amount is enough to start playing any game in the Slots section. Many slots have very low bets per spin, so a small budget can go a long way.
Free spins are a bonus feature inside slot games — they are usually triggered when a certain number of scatter symbols land on the reels. Free spins let you spin without placing an additional bet, and any winnings are added to your main balance. Some games also include multipliers or special symbols during free spins.
In progressive jackpot slots, a small portion of every bet is added to a jackpot pool, which keeps growing over time. When a player meets a specific condition — such as landing a particular symbol combination — they win the entire jackpot pool, which then resets and starts building again from zero. These are typically the largest prizes a game offers.
Have more questions? We are always here for you
If you did not find your answer on this page, no need to worry. The 365 baji support team is available in Bengali and English seven days a week, 24 hours a day. You can also write by email for a quick response.
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